Hotel Sailer Innsbruck, Innsbruck

The hotel offers a mix of positives like a modern clean design in the rooms and a convenient location near the train station and main plaza, but also some drawbacks such as the lingering smell of cigarettes in the lower category room and the confusing layout with a sofa bed. However, the service was excellent with quick table resets and food replenishments, while the unhelpful aggressive attitude from some staff members was a downside. The dining experience was varied and enjoyable, although more options could enhance it. The facilities are well-equipped, making the stay comfortable.

My stay at the hotel was a pleasant experience overall. The rooms were spacious and comfortably heated, providing views over a courtyard towards the snow-capped mountains. The modern room was in good condition, and everything worked perfectly, though it felt nice but not overly special; perhaps because we found a great deal.

The hotel's rooms were not as depicted in the pictures, smaller without a sofa, facing a noisy street and a lively cafe bar/club. However, the room had a nice bathroom but sadly offered a view of a massive, messy construction site. The hotel staff were friendly and very helpful, although not the traditional Austrians familiar in the past roles, and services were great except for the morning buffet. The location served well for families, with proximity to the train station and attractions, making it a good choice for exploring. The dining experience was acceptable, with good quality cold cuts but disappointing diluted fruit juices. Overall, a mixed experience in terms of rooms and views, but positive interactions with the staff and convenient location.

I was delighted with my stay at the hotel. The room was clean and nice, equipped with a kettle and a small fridge, all at a very reasonable price. However, the service was a bit of a mixed bag with a very unhelpful and aggressive attitude but the staff was nice and accommodating. The location was perfect, close to the railway station and the Old Town. The dining experience was satisfactory, with an extensive buffet offering. Overall, a good value for money choice with some minor drawbacks.

The hotel offers cosy and clean rooms with nice views, though they can get warm. The location is perfect for train travelers, with convenient access to the city. The dining experience is average, with an extra charge for some items. Service is efficient but lacks the warmth noted in the past. The facilities have been modernized but may not offer all previous amenities.